About Hotel Charlotte
Did you know, opened in 1921, the Hotel Charlotte is a California Gold Rush era property listed on the National Register of Historic Places?
Charlotte DeFerrari, the hotel’s namesake and builder, was born in Genoa, Italy in 1881. Her family migrated to the California gold fields when Charlotte was sixteen. During this era, the Groveland area went from boom to bust and back again. The Gold Rush and then the San Francisco Hetch Hetchy water project brought prosperity and notoriety to the Groveland and Big Oak Flat settlements.
Shortly after arriving in Groveland, Charlotte’s father was killed in a mining accident at Hardin Flat, and young Charlotte was left as the sole provider to her younger siblings and mother. Young, single, and ambitious, she built the hotel on the site of an old livery stable, and in 1921, she purchased the Gem Saloon, next door, annexing it to the Hotel Charlotte as a restaurant. Charlotte DeFerrari became a legend in her own time.
Come in for a visit, we look forward to meeting you!
Cell Phones: There is very limited service for cell phones on all carriers in Groveland and Yosemite. We offer free long distance calls to anywhere in the USA from the Hotel Charlotte and recommend you pick up a calling card for international calls.
Reservations: In general, an advance deposit equal to your first-night stay + tax will be charged at the time of booking. Additional nights will be billed when you arrive.
Cancellations/Changes: We understand that sometimes your travel plans will change. Please let us know 7 or more days ahead of your arrival date if you need to make changes. There is a $30.00 processing fee per hotel room for all cancellations booked directly through Hotel Charlotte. If you cancel shorter than 7 days before your arrival, you will forfeit your deposit.
If you made your reservation through a third party (Expedia, Booking.com, AirBnb), you are responsible for adhering to the cancellation policies that you agreed to when making your reservation through the third party.
Check-in/Check-out Times: We ask that guests check in between 4:00 pm and 9:00 pm; if you will be later, please let us know so that we can make arrangements to provide you after-hours access. Check-out time is 11:00 am.
Parking: There is free guest parking behind the hotel.
Lost & Found: We hope that you don’t leave items behind, but know from our own travels that it does happen. If you have lost something somewhere along your trip, give us a call and if it is in our lost and found box, we will gladly mail it back to you for the cost of postage and a $10 handling fee.
Occupancy: Room rates are based on listed occupancy. Additional guests over the age of 2 are $20.00/person, per night.
Pets: We expect you may want to bring your pet on vacation with you. We appreciate your discussing this with us ahead of time as we only have three rooms (7, 8 and 15) available to guests traveling with their four-legged friends. There is a $20.00 fee, per pet, per night, for pets in our pet-friendly hotel rooms.
Room Selection: We make every effort to keep you in the room you have chosen, however, there are times when we do have to move folks around. If this happens, you will get an equal room in size, price and amenities and may even be upgraded at no additional charge.
Privacy Policy: The Hotel Charlotte collects emails to respond to your reservation requests. We use these emails to inform you of monthly specials through our monthly newsletter. We do not sell or share information we have gathered about our guests with any other company or person for any purpose.*
Smoking: Smoking is not allowed in the hotel, restaurant, guest rooms, or within 20 feet of any operable doors or windows. An additional cleaning fee of $250 will be incurred if this policy is not respected.
Damages: You will be charged if any items are found damaged and/or missing during your stay.
Pet Friendly
When it comes to vacations, we know how difficult it can be to leave your four-legged companion behind. At Hotel Charlotte, you don’t have to! Our pet-friendly hotel in Groveland, CA, ensures that your pet is just as relaxed and comfortable as you are. What’s better than that?
We offer pet-friendly lodging for guests here at Hotel Charlotte in rooms 7, 8, and 15. Our pet-friendly accommodations have just the right amount of space for you, your family, and of course your pet!
PET-FRIENDLY ACTIVITIES IN & NEAR GROVELAND
Groveland has many pet-friendly activities, including select paved trails in Yosemite National Park. Be sure to check the National Park Service website for Yosemite before visiting the park with your pet. Here you will find detailed information on where you can take your pet in the park, as well as which parts are restricted.
There is a dog park in Groveland at Pine Mountain Lake that is the perfect place for your dog to run around and exercise while on vacation! The dog park is for members only, but you can drop by the Groveland Community Services District (GCSD) and fill out a membership form and pay the fee. The fee is only $25 per calendar year and is good for up to 2 dogs, additional dogs are $10 each.
Some other great places to take dogs are Rainbow Pools and down Lumsden Road on the Tuolumne River.
PET POLICY
We expect you may want to bring your pet on vacation with you. We appreciate your discussing this with us ahead of time as we only have limited lodging available to guests traveling with their four-legged friends. There is a $20.00 per night, per pet, fee for pets in our pet-friendly hotel rooms.
There is no pet fee charged for registered service animals. Service animals can be in any of our rooms at no additional cost. Emotional support animals are not recognized as service animals in the state of CA, the only exception being San Francisco. Guests will need to adhere to pet policy and are subject to standard pet fees.
*Privacy Policy
At Hotel Charlotte we are dedicated to protecting your privacy and safeguarding your personally identifiable information unless we are specifically requested to do so by you.
Information Collection
Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Hotel Charlotte. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Hotel Charlotte does not give or sell to anyone any information we collect on our site.
We may use your Personal Information to provide you with travel-related information, including providing you with responses to vacation requests, travel notifications, travel confirmations and updates, as well as managing your account, processing bills, and/or personalizing mailings (electronic or otherwise) or other communications that you consent to receive.
Disclosure of Your Personal Information
We will not share your information unless you authorize us to do so. We will only share with
- The appropriate parties if it is requested by a government agency or law enforcement personnel or if we are otherwise required by law to disclose it in response to subpoenas, court orders, or other legal process, to establish or exercise our legal rights, to defend against legal claims, or as otherwise required by law (in which case, we reserve the right to raise or waive any legal objection available to us).
- The appropriate parties in order to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of IOG, our clients or others, and in accordance with our terms and conditions and other agreements.
- Other appropriate entities, such as our successors or assigns, should we undergo a corporate transaction such as a divestiture, merger, consolidation, or asset sale.
Once your Personal Information has been shared with a non-affiliated third party in accordance with this Privacy Policy, we cannot control how that third party collects, uses or shares your Personal Information and as such, we will thereafter have no responsibility for its use. Protection of your Personal Information in the possession of any such third party shall be governed by the privacy policy of that third party.
Cookies
In addition to the information gathered as described above, we use a technology called “cookies,” which may be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. For example, some pages on the Website use cookies so that we may better serve you to personalize your experience on our Website. We also may use cookies to offer you products, programs, or services. Cookies alone do not tell us your email address or other Personal Information unless you choose to provide this information to us by, for example, registering on our Website. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, please note that disabling cookies may prevent you from taking advantage of certain travel tools and program features on the Website. The information contained in or collected by cookies is not considered Personal Information for the purposes of this Policy.
Log Files
Like most websites, we use log files to track system activity. These files include IP addresses, browser type, Internet service provider (ISP), and other technical information relating to your use of our Website. We use this information to analyze usage patterns, observe trends, administer the site, track user movements in the aggregate, and gather broad demographic information for aggregate use.
Aggregated Information
In addition to any Personal Information you may voluntarily provide to us, this Website also collects general information regarding visitors and users of this Website as it relates to their use of the Website (referred to herein as “Aggregated Data”). This information is collected automatically each time a user navigates our Website. The term Aggregated Data includes, but is not limited to, information such as traffic patterns, number, frequency and duration of visits to certain pages, visits from other websites or to third-party websites linked to this Website, use of particular services and interest in services, information or features of the Website or other parties made available through or found at the Website. This information is anonymous and is useful for improving the content and navigational tools of our Website. Aggregated Data may also include information or data obtained from you or other sources, which has been combined with or compiled from other information or data in such a manner to no longer be personally identifiable or linked to an individual. Aggregated Data is not considered Personal Information for the purposes of this Policy.
Security
At Hotel Charlotte, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Policy Modifications
Hotel Charlotte may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.
Your Consent to This Privacy Policy
By providing Personal Information to us, you are giving your consent and permission for any use of the Personal Information that is consistent with the uses stated in this Policy or elsewhere at the Website at the point you submit such Personal Information, and such consent will be presumed by IOG, unless you expressly state otherwise at the time you submit the Personal Information. If you do not agree to the uses stated in this Policy or disclosed elsewhere at the Website, please do not use the Website or provide us with any Personal Information.
Special Note to International Users
The Website is hosted in the United States. If you are accessing the Website from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please be advised that through your continued use of the Website, which is governed by U.S. law, this Privacy Policy, and our Terms of Use, you are transferring your personal information to the United States and you consent to that transfer.
California Privacy Rights
California Civil Code Section 1798.83 permits users of the Website who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please detail your request and write us at:
Hotel Charlotte
PO Box 289
Groveland, CA 95321
Questions or Comments?
If you have any questions or concerns about this Policy or the way we use your Personal Information, please feel contact us by email at reservations@hotelcharlotte.com; via regular mail at PO Box 289, Groveland, CA 95321; or by telephone at (209) 962-6455. Your privacy is of the utmost importance to Hotel Charlotte and we welcome your feedback.
Website Accessibility Statement
Hotel Charlotte is committed to making our website accessible to people who are differently abled.
We have designed our website to be accessible for impaired users to see, navigate, interact and understand the content provided as per the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA).
We have tested the functionality of this website with the achecker.ca tool and the Google Chrome Accessibility Audit tool. We have also tested keyboard only functionality so that people who use screen readers or can’t use a mouse are able to navigate through the website pages efficiently.
We will continue to make every effort to meet evolving accessibility standards.
If you find you are having difficulty determining availability or booking an accommodation via our online system, please contact us at the links below and we will be happy to assist you directly. Also,we are specifically in the process of working to bring our blog up to these standards.
As we continue to improve our website functionality, we appreciate your concerns and suggestions. We welcome impaired users to share accessibility issues you may find.
Contact us at the links below.
Physical Accessibility Statement
If you are a persons in need of an accessible room, please call us 24 hours/7 days a week at 209-962-6455 or email us at reservations@hotelcharlotte.com and we would be happy to find the room that most meets your needs. Please note we are a historical hotel and have made every effort possible to have fully accessible rooms, but do have some constraints due to the historic nature of our property